Booking an Appointment

• Bookings must be made directly through myself via Whatsapp message ideally or email/ phone.

• If you are a new client, please kindly fill out the client registration form. Once this is completed, an appointment can be made

• Veterinary/equine physiotherapists are required to treat under the Veterinary Surgeons Act 1966, and therefore all treatments other than maintenance treatments require veterinary consent. If your horse has not been referred to me by your veterinary surgeon, I will need to contact your veterinary practice to gain consent before any treatment takes place. By completing and submitting the new client registration form, you agree to me contacting your vet to discuss this.

   

Preparing for an Appointment

• To make the treatment as efficient as possible, please ensure your horse is clean, dry and ready for the appointment, otherwise, treatment cannot be carried out effectively.

• Please ensure there is a quiet, safe area for the treatment to take place, such as a stable or tie-up area. If there is no indoor space, appointments may have to be rescheduled in the event of bad weather.

• The right is reserved to refuse physiotherapy treatment if the horse requires veterinary treatment before physiotherapy, or if the horse is considered a danger to the physiotherapist. In these cases, the client will not be charged for the full appointment but may be charged a travel and assessment fee. These situations are case dependent and will be discussed on the day.

   

Payment Methods

• Payment is required on the day of the appointment, either by BACS or cash at the time of the appointment

• For clients who prefer to pay by BACS, invoices will be issued after the appointment. It is appreciated if invoices are settled within 5 days of the issue date. Late payment fees will apply, at a rate of £2.00 per additional day if the invoice is not settled within 5 days.

Group Booking Discounts

• I offer a group booking discount of 10% off each treatment where 4 or more horses are treated at the same location, on the same day.

• Travel charges will be split between clients in the same area where possible.

Cancellation Policy

• If you need to cancel your appointment, please contact me as soon as possible. I understand that in some circumstances, this is unavoidable. Cancellations made with at least 48 hours' notice will not be charged.

• Cancellations made less than 48 hours before the appointment will incur 50% of the fee.

• Cancellations made less than 24 hours before the appointment will incur the full fee.

Data Protection

• All client information is strictly bound by the Data Protection Act 2018 and the confidentiality law within the Veterinary Surgeons Act 1966. Personal data including names, contact details and animal’s veterinary history will be taken before treatment and kept to allow progress to be tracked and enable me to contact you. All data is stored securely on a private, password-protected computer. This information will not be shared without your prior consent.

• Photos and videos may be taken during treatments to document progress. Occasionally these may be used on my website or social media pages to market the business and educate others. If you do not wish for photos or videos of your animal to be shared then please let me know.

Insurance Claims​

• Please note that I do not deal with direct claims, you will be required to cover the costs of any treatment with me and I can then provide a receipt of payment as well as a full treatment report which you can use to claim on your insurance.